- You have 3 days to return any unwanted orders.
- For unwanted items, you will need to arrange collection & return at your own cost. We recommend using 'parcel monkey' or 'parcel to go' to compare costs for multiple courier companies and to book your collection.
- Unwanted items must be packaged in the original packaging, unused, and in a saleable condition. In the very rare case your chosen courier damages the order upon returning it back to us, you must claim with your chosen courier. We recommend you take photos of the item prior to it being taken by the courier as proof.
- Items not received back in good condition may not be refunded in full.
- Refunds are made within 3 days of the item being returned to us, which complies with the distance selling regulations. We must be given proof of postage.
- Refunds are made back to the account you paid with. This usually takes 3-5 working days to go back into your bank account.
Each bed is hand made to order. Lead time can be between 1-2 weeks depending on style and colours chosen.